FAQ

F.A.Q.

All items will ship within 5 – 7 business days unless an item is noted as being ready to ship.  Shipping (depending on the method you choose) typically takes anywhere from 2 – 7 business days depending on the time of year.  Please contact us if you need an item made by a specific date.

We always love creating new products from scratch.  Please fill out our Custom Request Form for a quote. Custom orders can have a lengthier processing time.

Contact us for details.

We LOVE the fact that you have a brand new piece, and we are positive that you are going to love it for years to come!

However, to ensure its care, we do have some care instructions listed in our terms section.  Just click on the tab labeled “Care & Tips”.  If you have any questions after reading that section, please contact us.

We want to make sure that you receive your items as quickly as possible.  Sometimes this requires expedited shipping.  We have an option for US RUSH Priority Shipping that is an Add On and can be chosen at checkout.  The delivery for Priority Mail within the US is 1 – 3 business days.

However, if that is not exactly what you are looking for, we have many other options when it comes to expedited shipping, so please contact us for a quote.

IN ADDITION, please keep in mind that we still have production requirements for any hand-made items.  Please see our terms for more information.

We LOVE shipping our current pieces or creating custom piece as a gift.  All of our items come packed in our premium wrap and are ready to gift as is.  However, sometimes you need a gift shipped directly to the recipient.  Please ensure that you list the correct ship to address when checking out.  In addition, please note in the comments before you submit the order that this is a gift, and we will ensure that the receipt enclosed does not include pricing information AND we will make sure there is a little note inside telling the recipient who the gift is from.

If you would like a special note inside the gift package, please just leave that information in the comments at checkout and we will be sure to include it.

Sometimes you may not know exactly what size to order.  We have an entire section in our Terms page on this specific question.  Please click on the tab titled “Size Charts”.  If you have further questions after this, please contact us.